HEnry Hirschel
State of the art data center
Club management system design HR self-service tools
Beta club test environment
PCI Compliance
Business continuity
Innovation team
Web property management
Application advisory boards
Process improvement
Management dashboard
Experience outside the club
Retail ERP implementation
Jamba Card System
Performance dashboard
Online store
Enterprise wide POS upgrade
Business continuity
Infrastructure visionary
Director Customer Service
Product Manager - Jamba Card
Software training
Web portal
Equality for company and franchise
Installed manufacturing ERP
Dry Material Handling
Mfg. Maintenance System
Web technology
Business process architecture
Long term vision
Created all new business process
Web property design
Managed Nestle transition
Software advisory board
Application training
ERP system selection
ERP Implementation
Wholesale ERP implementation
Mail Order ERP implementation
Store buildout model
Retail and operation budget
Long range strategic planning
Managed operation growth
Change management initiatives
Service support desk
Customer fulfillment process design
Next generation POS evaluation
Left Brain
Director IT
2005-2008
Director IT
2000-2005
Director MIS
1996-2000
Operations Manager MIS
1988-1992
Education
Doctor of Business Administration, Golden Gate University, San Francisco, CA
2012 Outstanding Graduate Student Doctor of Business Administration
MBA, Accounting and Management, University of Puget Sound, Tacoma, WA
MS Educational Psychology, Indiana University, Bloomington, IN
BA Psychology, University of Washington, Seattle, WA
Work Experience
SharePoint 2010 & Dynamics AX
Project & property management
Customer self service technology
Project accounting integration
Project build reduced by 10 months
Cross functional process teams
User authored case studies
Convergent technology architecture
Conceptual system models
Centralized project planning tools
Balanced Scorecard
Process Improvement
Manufacturing
Web development
Culture alignment
Training
Business systems
Innovation
Resource planning
Point of sales
Organizational development
Teamwork
Portals
People
CRM
Strategy
ERP
Creativity
Research
Innovation
Strategic planning pre IPO
Development of business plans
Home Health Care systems
Financial Models
Advisor to startup companies
University Faculty
Executive coaching
Application of Balanced Scorecard
Principal
2000 - Current
Upgraded accounting systems
Standardized accounting
Upgrade management systems
POS upgrade
Sales reporting and integration
Director Customer Service
Employee Help Desk
Office move
Production scheduling
Director MIS
1993-1995
Director IT
2009 - 2011
VP of Operations
2013 - Current
Long range strategic planning
Change management
Develop best practice methods
Cultural shift to service focus
Manage Finance/Accounting
Lead Human Resources
Manage Application Development
Process improvement changes
